Sears Appliance Warranty Review (2024)

Sears sells four home warranty plans alongside its appliances, goods, and other home services. Each claim has an aggregate cap of $12,000 and individual item caps ranging from $3,500–$6,000 per claim. However, we ultimately don’t recommend Sears Protect based on our extensive research of the home warranty industry. The company has limited plan availability, higher monthly premiums than other providers, and low customer review scores.

We recommend Liberty Home Guard as the best home warranty for most homeowners due to its impressive coverage, strong customer scores, and high coverage caps. Our guide breaks down Sears Protect’s coverage plans, pricing, and customer reviews to help you determine if it’s right for your home. We’ll also provide recommendations for other home warranty companies to help you compare.

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Our Take on Sears Appliance Warranty

Sears Protect Home Warranty plans are a mixed bag. They offer high coverage caps of $12,000, decent inclusions per plan, and a selection of bonuses, such as 180-day repair guarantees. However, these plans have higher-than-average premiums. Sears’ plans range from $50–$80 per month, whereas the average home warranty premium is $53–$62. 

Sears limits plan availability depending on where you live. We tried researching this availability and purchasing quotes from multiple zip codes. We searched using addresses for Austin, Texas, Raleigh, North Carolina, and Tempe, Arizona. Sears only offered the appliance plan for each of these locations. 

The last major issue with Sears is the potential lack of future protection for homeowners. Since filing for bankruptcy in 2018, Sears has closed more stores each year, with only 13 remaining stores nationwide as of January 2024. Sears is still offering its home services and honoring its existing warranties, but its diminishing business leaves future coverage prospects uncertain.

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Pros and Cons of Sears Appliance Warranty

Here is a more comprehensive breakdown of the Sears Protect Home Warranty pros and cons:

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What Plans and Coverage Does Sears Appliance Warranty Offer?

Sears Home Services offers four plans: the Appliance Plan, HVAC Plan, System Plan, and Whole Home Plan. Appliance and Whole Home plans cover essential appliances, such as built-in microwaves, cooktops, clothes washers and dryers, dishwashers, ovens, ranges, and refrigerators. The Systems Plan covers major home systems, including air conditioning, heating, plumbing, and electrical systems. Its HVAC plan covers heating systems, air conditioning, and ductwork. 

Sears offers its appliance warranty to 49 states (the exception being Alaska), but the availability of its other policies varies heavily. The number of appliances and systems covered in Sears’ plans aligns with industry standards. However, its lack of add-ons removes the ability for homeowners to customize their policies. We found that it doesn’t deny coverage for preexisting conditions after reading through a copy of Sears’ Appliance Warranty sample contract. 

Optional Add-ons

Sears Protect doesn’t have add-on options. However, it does include additional benefits that other home warranties don’t. For example, it offers a 25% discount on repairs by a Sears technician for a non-covered appliance or system, a free refrigerator water filter every year, and more.

Why Would Sears Appliance Warranty Deny My Claim?

Sears Home Warranty policy contains exclusions common to most other home warranties. The only contract we could obtain and research was its appliance warranty. The sample contracts for Sears’ other policies weren’y readily available through its website. 

We outlined some of Sears’ sample appliance contract’s most important exclusions below:

• Damage already protected by other warranties, guarantees, or insurance
• Damage, repairs, or replacements from natural disasters, such as floods, fires, earthquakes, lightning strikes, etc. 
• Commercial-grade appliances
• Items lacking visible serial numbers
• Items that were improperly installed or repaired
• Flues and vents
• Damage caused by misuse, abuse, or neglect

One major benefit of Sears’ home warranty is that, unlike many other home warranty providers, it does not exclude items for preexisting conditions.

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How Much Does Sears Appliance Warranty Cost?

A company representative provided pricing information for each plan using a Hutto, Texas, address. Our team also pulled a custom quote for a 2,246-square-foot, single-family home in Austin, Texas. However, our quote only displayed pricing information for the Appliance Plan. Your pricing and plan availability may vary based on location and plan selections.

You can pay a monthly or annual premium for your Sears Protect plan. Below are the monthly prices for each protection plan:

What Is Sears Appliance Warranty’s Service Call Fee?

Sears Protect charges a $100 service call fee on each coverage plan, slightly higher than the industry average of $75. 

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How Do I File a Claim With Sears Appliance Warranty?

Here’s a breakdown of how to file a home service claim with Sears Protect Home Warranty: 

• Claim submission: Log into the Sears Protect Home Hub Portal and enter your address and policy information. You can also call 419-558-4893. Next, select the item for which you want to file a claim and submit your request. 
• Confirmation and appointment scheduling: Your contractor will contact you and schedule an appointment date and time. Sears will then assign a repair technician within two to 24 hours. Sears doesn’t typically allow its customers to choose their own service technician. However, its contract states it may enable you to select an out-of-network professional if no in-network technician is available. 
• Repair complement: You must pay your service call fee once your technician arrives at your home and repairs the item.

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Sears Appliance Warranty Reviews: Reddit, BBB, and More

For this Sears Home Warranty review, we read more than 100 customer reviews from independent review sites such as the Better Business Bureau (BBB), Trustpilot, and Reddit. Customer responses for Sears are mixed across review sites. Customers praise its technicians’ skills and speedy responses but also complain about poor communication and frequent parts delays. 

Below, we provide a more detailed summary of customer sentiments: 

What Homeowners Like

Happy Sears customers compliment their technicians’ skill and knowledgeability, the customer service representatives’ professionalism, and the easy-to-understand plans. 

• Skillful technicians: Sears customers highlight their technicians’ promptness, skillfulness, and knowledgeability. 
• Professional customer service representatives: Customers who interact with Sears customer service representatives are pleased with their professionalism and politeness. 
• Easy-to-understand plans: Customers praise the clear-cut Sears plans, including the policy’s exclusion, coverage, and customer obligation sections. 

What Homeowners Dislike

Displeased customers note issues such as poor communication, long repair wait times, and appointment cancellations. 

• Poor communication: Sears customers note poor communication between representatives and technicians. Problems such as dropped calls, long callback wait times, and scheduling issues appear common. 
• Long repair wait times: Customers complain that they had to wait several days or longer before appointment dates. Other issues include experiencing repair and replacement delays due to part orders. 
• Appointment cancellations: One of the most common online complaints is technicians canceling appointments. Customers noted that technicians canceled the day of or shortly before the appointment time. 

Average Customer Rating

Sears Home Warranty has mixed customer review scores across the board. On BBB, it scored 1.05 out of 5 and just under 250 reviews. Its Trustpilot score is much higher at 4.1 out of 5 stars, with more than 6,600 reviews. 

These kinds of scores are comparable to those of other home warranty companies. Most other providers tend to have lower BBB ratings and neutral to high Trustpilot scores. For example, Select Home Warranty has a 1.39 out of 5 on the BBB and a 3.8 out of 5 on Trustpilot.

Customer Reviews

Below, we’ll present a combination of positive and negative reviews for Sears Protect Home Warranty.

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Sears Appliance Warranty vs. Competitors

The following table compares Sears to other recommended home warranty companies: 

Sears Appliance Warranty vs. Liberty Home Guard

Sears and Liberty Home Guard’s (LHG) plans provide similar coverage. Sears’ appliance and system warranties protect 12 and 10 items, respectively. LHG’s appliance home warranty covers nine items, and its system plan covers six. However, in practice, LHG offers more robust coverage with 40 add-ons. Sears doesn’t offer any add-ons. 

LHG’s plan prices are comparable to Sears’ pricing. LHG’s home warranty plans range from $49–$59, while Sears’ costs $37–$77. Sears’ service fees for each plan are $100, while LHG’s are $65–$125. LHG and Sears’ customer review scores are not as close as their prices. Sears’ score on the BBB is 1.05 out of 5 stars compared to LHG’s 4.5 out of 5 stars. 

Sears Appliance Warranty vs. American Home Shield

American Home Shield’s coverage is superior to that of Sears. American Home Shield (AHS) offers three plans: ShieldSilver, ShieldGold, and ShieldPlatinum. ShieldSilver covers 16 items, ShieldGold covers 22, and ShieldPlatinum covers more than 25. This coverage surpasses Sears’ lineup, with ShieldGold having the same number of items as Sears’ Whole Home Plan. 

American Home Shield (AHS) is a more popular brand nationwide. Our survey of 1,000 home warranty customers shows that 37% of respondents went with AHS. AHS and Sears both have impressive coverage caps. Depending on your plan, AHS’ individual item coverage caps range from $2,000 to $5,000. Sears’ aggregate caps are $10,000 to $12,000, but its item limits are $1,500 to $3,500.

Sears Protect has lower monthly premiums. AHS’ premium is $29–$89, while Sears’ premium is $37–$77. Their service call fees are comparable. AHS has a slightly higher range of $100–$125, while the Sears service fee is $100.

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How To Choose a Home Warranty

We recommend taking the following steps when shopping for a home warranty plan: 

1. Assess your coverage needs: Gather information on your appliances and systems to assess your home’s coverage needs. Consider each item’s age, condition, and installation date before choosing a plan. 
2. Set your budget: Create a budget for your item’s coverage needs that accounts for service call fees, monthly premiums, and add-on costs. 
3. Request multiple quotes: We recommend getting three free quotes from at least three home warranty companies. Shop for quotes to find the best policy for the most reasonable price. 
4. Review sample contracts: Check each provider’s sample contracts on their websites. We recommend familiarizing yourself with coverage limits, exclusions, and technician policies. 
5. Research each company: Check each company’s customer review score through independent sites such as the BBB.

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Home Warranty Cost Calculator

We created a calculator to break down the estimated annual cost of owning a home warranty. 

To calculate your projected annual cost, use the following steps:

1. Enter your monthly premium
2. Enter your service call fee
3. Enter your estimated number of claims 

It’s best to request a quote directly from one of our recommended providers, as annual costs and service fees vary.

Use the table below to compare your calculated cost to repair and replacement costs for common appliances.

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What’s Our Verdict on Sears Appliance Warranty?

A Sears Protect home warranty plan offers comprehensive coverage and unique perks, such as free preventative checks for heating and cooling systems. However, Sears Protect comes up short compared to top home warranty providers. Sears Protect limits plan availability based on location and charges higher monthly premiums. We recommend pulling quotes from three providers to compare coverage options and costs before signing up for a contract with any home warranty company.

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FAQs About Sears Appliance Warranty

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